Returns and Cancellation Policy

Returning Items

The Lacrosse Shop returns policy:

You may return any item within 14 days of the purchase date in its original condition for a refund of the price you paid for the item.

Returns for personalised product will only be accepted if the personalisation is incorrect from the receipt of order or if the product is faulty.

To return an item please include the merchandise with a completed returns slip. Please allow up to 14 working days for this to be processed. (It is essential you complete the boxes provided on the returns slip with your credit/debit card’s three digit security number or we may not be able to make any refund).

Please ship the item to the following address:

The Lacrosse Shop
National Squash Centre and Regional Arena
Gate 13
Rowsley Street
Manchester
M11 3FF

Please note. For your protection The Lacrosse Shop recommends that you use a recorded delivery service as we cannot be held responsible for goods not received.

If you require an exchange our returns centre will be happy to process this for you. Please include written details on the returns slip with your return code.

Alternatively, phone our order hotline +44 (0) 161 231 1357 and we will be happy to take your replacement order.

Defective Items:

If the item is defective, all UK customers please contact Customer Services on +44 (0) 161 231 1357

Cancellation Policy

Courses

Please provide verbal or written notification within 5 working days of the course date to qualify for a full refund. If no notification of non attendance is given before the course date, no refund will be given.
If you notify English Lacrosse after the 5 working day time period you will be eligible for a 75% refund of your course payment.

Camps

Cancellations more than one month before the camp start date will be subject to a £100 administration charge. there will be no refunds for any cancellations made within one month of the camp start date.

Please contact English Lacrosse Head Office if you would like to make a cancellation

English Lacrosse
National Squash Centre and Regional Arena
Gate 13
Rowsley Street
Manchester
M11 3FF

info@englishlacrosse.co.uk
+44 (0) 161 231 1357