Complaints Procedure

Service is a core part of our organisational values. We love hearing from you as it helps us understand how you think we’re doing; what we’re getting right and what you would like us to improve upon. Your comments help us share good news with our teams when they’ve achieved the level of service that exceeds the expectation of the customer and allows us to make every wrong right when you are dissatisfied. In this way you can help build English Lacrosse and the sporting service you would like.

We will aim to respond to your message within 24 hours of receipt.

If you need to make a complaint, please complete the form below. Alternatively, you can tell us your positive feedback in a via our Customer Service Form or Contact Us Form.


  1. All complaints will be dealt with in the strictest confidence.
  2. Complaints relating to Safeguarding and protecting children should be submitted within 24 hours of the incident. All complaints of this nature will be immediately referred to the Lead Welfare Officer and Human Resource Manager, Karen Hughes (